Ladder of Inference
Listen to this video as a podcast. Discussion Questions: Think of a time recently when you ran up the ladder of inference. What data did you select to focus on? What assumptions, conclusions, beliefs and actions did that lead you to? What are the benefits of “walking slowly back down the ladder”? What actions will […]
Strengthening Your Conflict Management Skills
Recognize how our behaviors, perceptions and assumptions can contribute to conflict. Learn to recognize emotionality, and what communication skills can help you through a difficult conversation. Explore alternative strategies for responding to conflict and negotiating an agreement. Discussion Questions: Think of a situation where you were in conflict in the workplace. What was your reaction […]
Environmental Collaboration and Conflict Resolution (ECCR)
Explore the readiness conditions of the agency, partners and the public that will support a collaborative process. Identify the five sources of conflict and how to alleviate tensions with strategies to bring people together in discussion. Gain insights from real world and hypothetical examples of environmental collaboration and conflict resolution. Learn more about how to […]
Getting to the Core of Conflict and Communications
Getting to the Core of Conflict and Communications (GTC3) was designed for the Department of the Interior and focuses on the key areas addressed in the OPM 360 leadership competency assessments. Participants hone their skills in effectively managing conflict within the organization and with external parties in a way that is consistent with the Department’s […]
Virtual Facilitation Toolkit
Use this toolkit to plan and prepare for facilitating a virtual meeting. This document is designed to accompany the “Facilitating Virtual Meetings” Training. The DOI Office of Collaborative Action and Dispute Resolution (CADR) provides, with bureau partners, specialized conflict management and communications skills training for all Department of the Interior employees.
Getting to the Core of Conflict and Communications: Virtual Course Bibliography
Getting to the Core of Conflict and Communications (GTC3) was designed for the Department of the Interior and focuses on the key areas addressed in the OPM 360 leadership competency assessments. Participants hone their skills in effectively managing conflict within the organization and with external parties in a way that is consistent with the Department’s […]
