The course is designed to teach participants to better communicate risk, understand and engage various publics, and learn to use the public participation planning process.
This interactive workshop teaches participants strategic communication, risk communication and public participation principles and strategies relevant to any issue. Participants learn how to identify missions, goals and objectives; identify and prioritize various publics; develop risk communication messages; determine the most effective methods and tools for conveying these messages; and evaluate the success of risk communication and/or public participation efforts. Participants of the course learn: how to handle hostile individuals and audiences and respond to challenging questions and statements; how to avoid traps; how to select the right public participation techniques; and how to improve and apply nonverbal communication skills.
Target Audience is USACE employees who interact with the public on a regular basis including members of Project Delivery Teams, Project Managers, Planners, Operations and Natural Resource Management, Dam and Levee Safety, Emergency Management, Environmental and Regulatory personnel, and Public Affairs personnel.
This course is offered by the U.S. Army Corps of Engineers Learning Center
